Please bring with you on your first visit:
- A list of medications you are presently taking.
- The name and telephone number of your family doctor and medical specialists
- Information about your dental insurance company, including primary policy number, membership ID number and date of birth of the primary policyholder.
- For patients with social services, a copy of your dental eligibility card for the current month
On arrival at our office:
Please check in with the front desk receptionist.
You will be asked to complete a medical questionnaire on arrival. It is very important for us to be aware of any medical conditions you may have and of any allergies you may have to medications. Please read the details of how our office collects, uses and discloses patients' personal information.
Our office is open Monday, Tuesday and Thursday from 8am to 5:30 pm, Wednesdays from 8am to 7:30 pm and Saturdays from 8 am to 12:30 pm. We will schedule your appointment as promptly as possible.
If you have pain or an emergency situation, every attempt will be made to see you. If our schedule is full we will find some time during the day to fit you in. We would ask that you try to be as flexible with your time as possible as often the time we have available may not be the absolute best time for you.We strive to provide all our patients with excellent care and service and we will provide every patient with careful attention and spend as much time as needed with each individual.
If you have an after hours emergency we refer to 2 very good Dental Emergency Clinics in the Toronto area. The phone numbers are available by calling the office. If you prefer, you can also check the internet for an emergency dental clinic in your area.
We require 24 hours notice for cancellations for appointments on Monday, Tuesday and Thursday, 48 hours notice for Wednesday evening and Saturday cancellations. All cancellations must be made during this time frame, if we do not have sufficient notice a charge may be applied to your account .
Please note that cancellations may not be left on our voice mail, you must call during our office hours and speak with a staff member directly.
As a courtesy we do call our patients a day ahead to confirm appointments, but please keep in mind that it is your responsibility to remember and keep your appointments. If for any reason we are not able to call you the day before to confirm and you miss your appointment you will be charged a missed appointment fee.
Your dental insurance plan is a contract between you and your insurance company, not between the insurance company and your doctor. You are financially responsible for your account with our office.We can submit your dental claims electronically and you have two options regarding payment. 1) We can ask the insurance company to assign payment to us and you pay the percentage that the insurance company does not pay or, 2) You can pay the full amount for your treatment and the insurance payment will be assigned to you.
Some insurance companies have restrictions on how much they will reimburse patients.
- Some companies do not base their coverage on the current year's fee guide.
- Some companies provide only partial coverage of services.
- Some companies do not cover specified services.
Some insurance companies require that patients submit fees and codes before treatment. Our office will be pleased to submit a pre-determination or provide you with a form to submit to your insurance company. Your insurance company will contact you directly.
It is customary to pay for professional services when rendered. Any other arrangements for payment must be made in advance.